In a recent Conde Nast Traveler magazine opinion poll both the Sydney Airport and Quantas airlines did not fair to well:
The Conde Nast Traveler magazine’s annual survey of business world travellers, published in its October edition, gave Australia’s busiest airport a 48.2 rating out of 100, Fairfax has reported.
Singapore was named the best international airport with a 79.8 rating.
Customs, baggage, food, shops and amenities were the categories in which Sydney dropped the most points.
A Sydney Airport spokesman said it was not fair to judge the facility before the completion of a massive $500 million upgrade that began in February.
Embattled airline Qantas – which has weathered damage to its safety record in recent times – ranked seventh in a list of 10 airlines offering business class flights on trans-Pacific routes.
Australia again lost out to Singapore whose national carrier rated top in all categories. [AAP]
I totally agree with the findings in regards to Sydney Airport. I hate having to connect through there because I have had bad experiences with the customs people who were rude and hate having to wait to take a bus between terminals that takes forever to show up. One time I waited nearly 25 minutes for a bus to show up and where I was waiting had either no air conditioning or it was broken. Not a pleasant experience. I try to avoid the airport if possible by taking direct flights from Melbourne which has a much easier airport to fly in and out of compared to Sydney.
Australia and the US could learn a lot about airport management by checking out some of the Asian airports such as Singapore, Hong Kong, Kuala Lumpur, Incheon, & Narita which are all far superior then any airport the US and Australia have.
The ranking of Quantas I think is driven by recent safety issues. I have never had any problems flying on Quantas and find them to be a good airline. If there discount carrier JetStar is included then maybe that knocked them down a bit because I flew on them before and was not impressed. Bottom line is I am going to keep flying Quantas and avoiding Sydney Airport at all costs.